Shipping Policy

📦 Redanca Shipping Policy

At Redanca, we are committed to providing fast, reliable, and transparent shipping for all customers worldwide. All orders are fulfilled from our U.S. fulfillment centers and shipped using trusted carriers to ensure a smooth delivery experience from checkout to arrival.

🚚 Shipping Options

🇺🇸 Domestic Shipping (United States)

We currently offer the following U.S. shipping methods:

Free Standard Shipping (5–10 business days)

Available on all domestic orders at no extra cost.

🌍 International Shipping

We ship to the following countries:

Canada, France, Italy, Luxembourg, Monaco, Netherlands, United Kingdom,
Vietnam, Denmark, Finland, Malta, Iceland, Liechtenstein, Sweden, Norway, Portugal,
Macau, Australia, Indonesia, Philippines, Thailand, New Zealand, South Korea

International Delivery Times

FedEx is used for all international shipments. Delivery typically takes:
3–5 business days, depending on destination and customs clearance.

International Shipping Rates (by Zone & Weight)

Zone 1 — Canada

Zone 2 — Europe

Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom

Zone 3 — Other Countries

Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam

📦 Weight-Based Rates

Weight Zone 1 (Canada) Zone 2 (Europe) Zone 3 (Other)
Up to 1 lb $17.00 $18.00 $20.00
1–2 lbs $19.00 $20.00 $24.00
2–3 lbs $21.00 $23.00 $28.00
3–4 lbs $24.00 $26.00 $32.00
Every additional lb +$5.00 +$5.00 +$6.00

📤 Order Processing Time

Orders are usually processed and shipped within:
1–4 business days (excluding weekends and U.S. holidays).

A confirmation email with your tracking number will be sent once your order ships.

📦 Customs, Duties & Taxes (International Orders)

All international shipments are sent under DDU (Delivery Duties Unpaid) terms.
This means:

  • Import duties, VAT, or customs fees may apply, depending on your country.

  • These fees are not included in the product or shipping cost.

  • Customers are responsible for paying any applicable customs charges.

United Kingdom Orders (IMPORTANT)

All UK orders require a valid EORI number.
If you do not provide your EORI number, your order may be placed on hold.

📍 Delivery Issues

If your order is:

  • Delayed

  • Marked as delivered but not received

  • Arrives damaged

Please contact us within 5–7 business days of the expected delivery date.

For damaged items, include:

  • Photos of the product

  • Photos of the packaging

We will resolve the issue as quickly as possible.

📞 Contact Us

For any shipping-related questions or concerns, reach out to us:

📧 support@redanca.com
Customer support is available Monday–Friday, and we respond within 24–48 hours.